Service & Support

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Our main strength is our customized development capabilities.  Our team is assigned to assess a customer's situation and provide quick  responses.

Ken Smith is the founder of the company and has over thirty years of experience in manufacturing, as well as sales of inks and coatings.

The entire Greenpack team, both in the field and in the plant, review any and all improvement opportunities.  The disciplined use of CNA's (Customer Needs Analysis) allows us to focus on the critical elements of a problem and respond quickly to a customer's needs.

Our technical support team is based in Mooresville, North Carolina.  We have distribution centers in the Northeast and Mid-West.  Arrangements have been made with back-up locations to produce product immediately in the event of a catastrophe.

Our analytical laboratories, which are EPA compliant, allow us to thoroughly evaluate current products, as well as measure the key elements of our products.  

These facilities, along with our strong technical team, enable us to ensure consistent quality on a batch-to-batch basis, thus producing state of the art inks and coatings for our customers.

Our primary focus is to provide the graphic arts industry with the cleanest, most stable inks and coatings available on the market today.  Our extensive research has resulted in the production of a coating with extremely low total migrants as well as a stable coefficient of friction (COF).  This innovative coating formula enables our customers to reduce their make ready time, as well as their spoilage, while allowing them to produce a more consistent finished product.

Continuous improvement and consistent high quality are a fundamental part of our culture and our everyday business operations.  We are ISO-9001 compliant and have instituted Statistical Quality Control and Statistical Process Control, together with a high degree of automation, to continually improve our systems, reduce variation and eliminate, reject, and rework costs.  We are continuously reducing our cost and increasing our efficiencies which have enabled us to reduce our reject and rework costs to almost 0%.  Our efforts to continuously improve products while reducing costs results in higher quality and more innovative products, and lower costs for our customers. 

We currently perform extractable testing, rub, gloss levels, PH, cure, viscosity, pencil hardness, cross hatch adhesion, as well as COF's.  We have an agreement with a raw material supplier and ESI to perform EB cure testing for us.  We also have access to Harper's laboratory, which is close to our own facility.

Our inks and coatings are manufactured with dedicated stainless steel equipment to prevent contamination.  The use of automation also enables us to closely control the batch production process.  We can assure our customers that their inks and coatings will be the cleanest and most consistent on the market.

We ensure our customers requirements are up to date and reflect their current requirements through the use of our Customer Needs Analysis system.  We have procedures in place to monitor incoming raw material inspection, qualify our suppliers, perform in process and finished product inspections, as well as audit each area defined in the standard.

In order to objectively measure customer satisfaction, we use and review information provided by "On Time Delivery", "Customer Compliant", and "Corrective Action Review" systems already in place.

With our experience in the industry, we can help our customers define and establish their own internal specifications.  We will analyze their requirements and help them set operational windows for their full range of specifications.  Coat weights are measured and compared for each unit, and the condition of the anilox rolls and cylinders is also reviewed.

Our record for top performance in quality and cost management is excellent.  We are fully confident that we can meet all of our customers ink and coating requirements and needs.  Our existing preventative action system will help us identify any improvement opportunities.